Frequently asked questions

questions:

products

  • Where do our flowers come from?

  • Do you use only roses in your bouquets?

  • How are our bouquets prepared?

  • Do all our bouquets come in a vase?

  • Can I send a message along with my Ode a la Rose bouquet?

payment

  • What payment methods do you accept?

  • How do I know my payment is secure?

  • When is my credit/debit card charged?

  • Do I have to pay sales tax?

delivery

  • Where do you deliver?

  • Do you offer same day delivery?

  • Can I choose a time frame for my flower delivery?

  • What is the delivery fee?

  • What happens if the recipient is not there?

general

  • I made a mistake in my order. What should I do?

  • Do you do customized bouquets?

  • How are the flowers packaged and delivered?

  • When do you send a photo of the arrangement?

answers:

products

Where do our flowers come from?
Our bouquets are truly international! In order to ensure we offer the highest quality and freshest flowers, we buy them from only the most trusted suppliers worldwide. Due to favorable growing and shipping conditions, however, many of our roses come from Ecuador and Colombia, and we receive flowers and foliage from Italy, Holland, France among other countries.
Do you use only roses in your bouquets?
Nope! When we started out, we focused on rose bouquets and offered only premium rose arrangements. As we grew and developed a loyal client base, we wanted to expand our offerings and switch things up. Now we offer amazing seasonal flowers like peonies, tulips and ranunculus, as well as bouquets with an assorted arrangement of blooms. We'll always keep our dear collection of classic rose bouquets, but we're always looking for new ways to please our flower-lovers.
How are our bouquets prepared?
All of our bouquets are prepared in our workshop in the heart of NYC by our specially trained florists. All of our florists have mastered the French method of rounded, hand-tied bouquets.
Do all our bouquets come in a vase?
No, but vases are available to add to our bouquets at checkout! Some of our arrangements do come with a vase included—like our Pick Me Up in the small jar and our Amour collection—but in these cases, we clearly state that the vase is included in the product description. If you see a vase available to add, that means the vase is not included. All of arrangements do come in water—we use a water-filled plastic container, nestled in the box—so the stems stay hydrated.
Can I send a message along with my Ode a la Rose bouquet?
Yes the note is one of the most important parts! After you have selected your favorite bouquet, you will be given the opportunity to write a few words on our specially designed Ode a la Rose cards. You can also choose to upload a favorite photograph, which we will print out on glossy paper and include with your note.

payment

What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover credit cards. PayPal users can also pay with their PayPal account.
How do I know my payment is secure?
At Ode à la Rose, we take your security very seriously. Your payment is processed using the latest industry security standards. All transactions are carried out within a secure payment zone. Just look for the padlock symbol at the bottom of your computer screen.
When is my credit/debit card charged?
After an initial security check has been successful, your full order payment is normally reserved within five or ten minutes. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. These reserved funds are then charged when we dispatch your order. If there are problems with your payment there may be a delay processing your order. If we are unable to successfully process payment your order may be cancelled, however you will be notified of this via email or phone.
Do I have to pay sales tax?
Ode à la Rose only charges sales tax for orders shipped within the State of New York. Sales tax is automatically computed on product(s) costs. You will have an opportunity to review this amount before submitting your order.

delivery

Where do you deliver?
We deliver to most cities in the Northeast. For the time being, our delivery service is available in the following States: New York, New Jersey, Connecticut, Massachusetts, Rhode Island, New Hampshire, Maine, Pennsylvania, Delaware, District of Columbia, Virginia and Maryland.

For a complete list of cities we cover, please use our zip code finder.
Do you offer same day delivery?
We offer same day delivery in Manhattan from Monday to Saturday. The order deadline is 5:00pm from Monday to Friday and 12:00pm on Saturdays. We also deliver on Sundays, but you must place your order by 12:00pm on the Saturday prior.

Outside of Manhattan, we offer next day delivery from Monday to Friday. The order deadline is 4:30pm.
Can I choose a time frame for my flower delivery?
For Manhattan deliveries, you will have the choice between three time slots: 9:00am to 1:00pm, 1:00pm to 5:00pm or, 5:00pm to 7:00pm

For deliveries outside of Manhattan, all deliveries are made between 9:00am and 7:00pm. However, most of our deliveries are made before 5:00pm.
What is the delivery fee?
Our delivery fee ranges from $9.99 for our small Market bouquets to $14.99 for all other arrangements. Our Pick Me Up bouquets are free delivery.
What happens if the recipient is not there?
All our bouquets automatically have a "signature release," which means that our bouquets can be dropped off without requiring a signature. In most cases, the delivery driver will knock or ring the bell, and if there is no answer, will leave the product somewhere safe at the delivery location. Please be sure to include your recipients' cell phone number in your order so that we may contact them with any questions during delivery, but don't worry—we won't call in advance and ruin the surprise!

general

I made a mistake in my order. What should I do?
Please contact our Customer Service department (info@odealarose.com) as quickly as possible, so that your changes can be taken into account before delivery. Please include your order number to help our staff process your request as quickly as possible.
Do you do customized bouquets?
This depends on what you'd like to customize! Give us a call or send us an email at info@odealarose.com to learn more.
How are the flowers packaged and delivered?
All our bouquets are placed in our anti-spill vase filled with water to ensure that they are hydrated during shipping and delivered in our signature gift box.
When do you send a photo of the arrangement?
We'll send you the photo of the exact bouquet you ordered once it leaves our workshop. So, you'll get the see the arrangement and you'll know your bouquet is on its way!