frequently asked questions

questions:

products

  • Where do our roses come from?

  • Do you really only use roses in your bouquets?

  • How are our bouquets prepared?

  • Do all our bouquets come in a vase?

  • Can I send a card of a message along with my Ode a la Rose bouquet?

orders

  • Can I change or cancel my order once I've already paid?

  • What is your return policy?

  • Will you send me an email to confirm my order?

  • Can I track my order?

payment

  • What payment methods do you accept?

  • How do I know my payment is secure?

  • When is my credit/debit card charged?

  • Do I have to pay sales tax?

Section 4

  • 4. Question 1?

  • 4. Question 2?

  • 4. Question 3?

  • 4. Question 4?

  • 4. Question 5?

Section 5

  • 5. Question 1?

  • 5. Question 2?

  • 5. Question 3?

  • 5. Question 4?

  • 5. Question 5?

answers:

products

Where do our roses come from?
There's a bit of every country in our bouquets! In order to ensure we offer the highest quality and freshest roses, we buy them from only the most trusted suppliers worldwide. Due to favorable growing and shipping conditions, however, many of our roses come from Ecuador and Colombia.
Do you really only use roses in your bouquets?
Yes! Roses are the only flowers we use in our bouquets. However, we do use seasonal- and arrangement-appropriate foliage in our arrangements. As you'll see, it enhances the visual aspects of our roses.
How are our bouquets prepared?
All of our bouquets are prepared in our workshop in the heart of NYC by our specially trained florists. Not only do our florists select the best roses, they all master the French technique of the bouquet rond.
Do all our bouquets come in a vase?
Our Rose Buckets and Mini rose buckets come with their zinc vase. Our round bouquets and rose bunches are usually shipped without vases. However, when ordering these bouquets, you will have the option of adding a zinc bucket to your order for an additional charge.
Can I send a card of a message along with my Ode a la Rose bouquet?
Yes! After you have selected your favorite bouquet, you will be given the opportunity to write a few words on our specially designed Ode a la Rose cards. Your card will be attached to the bouquet.

orders

Can I change or cancel my order once I've already paid?
Ode à la Rose is unable to cancel or change orders next day orders. For other changes, email customer service.
What is your return policy?
We guarantee you will be satisfied with the quality and freshness of our roses and if not, we will gladly re-send or refund your purchase. Simply call or email within 48 hours of receipt of your order.
Will you send me an email to confirm my order?
Once you have confirmed your order and made your payment through our secured system we will send you an email to summarize your order and a tracking number to follow your bouquet until it reaches the recipient you have chosen.
Can I track my order?
Yes. Once you have confirmed your order we will send you an email with a tracking number to follow your package until it reaches the recipient you have chosen.

payment

What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover credit cards. PayPal users can also pay with their PayPal account.
How do I know my payment is secure?
At Ode à la Rose, we take your security very seriously. Your payment is processed using the latest industry security standards. All transactions are carried out within a secure payment zone. Just look for the padlock symbol at the bottom of your computer screen.
When is my credit/debit card charged?
After an initial security check has been successful, your full order payment is normally reserved within five or ten minutes. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. These reserved funds are then charged when we dispatch your order. If there are problems with your payment there may be a delay processing your order. If we are unable to successfully process payment your order may be cancelled, however you will be notified of this via email or phone.
Do I have to pay sales tax?
Ode à la rose only charges sales tax for orders shipped within the State of New York. Sales tax is automatically computed on product(s) costs. You will have an opportunity to review this amount before submitting your order.

Section 4

4. Question 1?
4. Answer 1
4. Question 2?
4. Answer 2
4. Question 3?
4. Answer 3
4. Question 4?
4. Answer 4
4. Question 5?
4. Answer 5

Section 5

5. Question 1?
5. Answer 1
5. Question 2?
5. Answer 2
5. Question 3?
5. Answer 3
5. Question 4?
5. Answer 4
5. Question 5?
5. Answer 5